Privacy Policy
Who we are
We, at Treela Ltd are committed to maintaining trust and transparency for the visitors to our website. We strive to be an ethical company and ensure that your information is safe and protected. This Privacy Policy states how Treela uses the information provided to us.
It will only ever be used in accordance with this policy.
What we collect
We collect the following information that you provide voluntarily so that we can process your order and manage your account with us:
Shipping and billing name
Shipping and billing address
Contact information including email address and telephone number
Information about the products you have ordered
Profile information you provide when creating an account including username and password
IP address used to connect to our site
Marketing preferences
We collect this information when you place an order with us. It allows us to complete our contract with you by fulfilling your order. We may share your details with other parties to fulfil your order and maintain the quality of our service to you. Other parties include payment handling, delivery of goods, search engine facilities, advertising, marketing and development of this website. The providers of these services may be given access to some of your personal data collected but solely for the purpose of carrying out their services.
We take your privacy very seriously and do not sell or trade your personal data to third parties for marketing purposes. That just does not fit in with the kind of company we are and strive to be.
We would advise you to look at the privacy policies of our third parties:
Subbly- https://www.subbly.co/privacy
Stripe-https://stripe.com/gb/privacy
Royal Mail- https://www.royalmail.com/privacy-notice
DPD- https://www.dpdlocal-online.co.uk/content/privacy-policy
Trust pilot- https://legal.trustpilot.com/business-privacy-policy
Google Analytics- https://policies.google.com/privacy
No credit or debit card data is stored by this website. All payment and card data is handled by Stripe.
We hold paper records for the minimum legal period of 7 years when they are destroyed. We also keep electronic records of orders on our secure servers which enables us to provide our aftercare service and also to ensure traceability for all our plants in the unlikely event of any plant health issues.
Access to your information
You are entitled to view, amend or delete the personal info that we hold. For the purpose of EU data Protection Law please email us with any enquiries at hello@treela.co.uk or call us on
0203 957 9873
If you would like to contact us by post, our address is:
71-75 Shelton Street
London
WC2H 9JQ